If you change your mind about the products you have purchased from us we can refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:
- Item(s) must be returned within 20 days, together with proof of purchase.
- Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
- Gift cards, personalised products, sale, clearance and seconds items are not eligible for a refund or exchange if you change your mind.
- If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
- You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare.
RECEIVED SOMETHING FAULTY?
If something is faulty we will happily refund the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.
Shipping costs can’t be refunded.